Apart from bringing Ryan Barrett on board as Aftersales Manager, Edale has strengthened its commissioning team and recruited two new Field Service Engineers, one of whom will be based in India.
Edale have continued to grow their business in order to help meet the needs of its expanding global client base. As part of the ongoing improvements to the Aftersales experience of its expanding global clinet base Edale has brought Ryan Barrett on board as Edale’s Aftersales Manager. Ryan will head up the team and will be responsible for implementing new customer centric aftersales policies and strategies, improving customer relations and technical support capabilities as well as overseeing the end to end post sale process. Coming from a multinational Engineering company as Aftermarket Manager, Ryan’s experience will be invaluable in helping to shape the future of the team.
Ryan comments; “Edale has many new and existing clients that each have specific requirements when it comes to aftersales. By implementing a new team structure, it has allowed us to become more agile and react to those customers quickly and efficiently, providing either on site or remote support to avoid downtime on site. With the strategic implementation of a high-quality CRM system, this has allowed us to properly document and support customers from their initial contact through to resolution. I look forward to continuing the development of the Aftersales department as we take on a larger global customer base”.
Alongside this appointment, Edale has recently strengthened its commissioning team and recruited two new Field Service Engineers, one of whom will be based in India. This will allow Edale to expedite on-site response times for customers in the Far East, UAE, India and surrounding areas.
These exciting changes mark another step forward for Edale, which is ever increasing its global presence and ensuring that it offers a first-class customer experience from beginning to end. With the importance on getting it right first time, Edale is developing its businesses to ensure they are set up to carry out this promise.
Edale is a global supplier of high technology, narrow mid-web flexographic and digital printing presses and converting equipment. With over 50 years’ experience in the printing and packaging industry, Edale applies its award winning renowned British design and engineering expertise to provide equipment that helps customers to deliver quality products day-in, day-out, enhancing image, reputation and profitability. It provides a range of standard equipment and bespoke solutions to customers around the world.
Samir Patkar is new MD of Heidelberg India
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MBO is now with Heidelberg!
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