Xerox issued a statement on how the company is responding to the COVID-19 crisis. “We are living through an extraordinary time with the fast spread of the coronavirus, identified as COVID-19. Our number one priority always is the health and safety of our employees, clients, partners and their families. We want to share some of the actions we have taken to keep the entire Xerox community safe while minimising impact to our operations and yours amid this public emergency,” it said.
Last month, Xerox established a COVID-19 Response Team that meets regularly to monitor developments and closely follow the guidance and advisories from governments and public health organisations. Also collaborating with other global businesses, the company took actions, including but not limited to:
“We also have activated our business continuity and pandemic preparedness plans. Our plans contain the latest standards from industry best practices and Xerox’s own experience to define requirements, such as assigning teams responsible for continuity activities and determining the appropriate resources needed to resume operations after an event,” the statement added.
At this time, COVID-19 has not impacted equipment, parts and supplies availability. Xerox has started to activate mitigation strategies as appropriate, including premium airfreight, alternate sourcing, asset recovery and reverse logistics.
It is providing support and service within impacted areas as national and local governments allow. Most technicians dispatch from their homes and are not dependent on local office and warehouse locations. If local operations are impacted, it reaches out to customers.
“During this time, we understand you may not want visitors at your workplace, and we encourage you to use our remote support options,” it said. Customers can text or video chat with a live Digital Support Expert by visiting www.support.xerox.com or downloading Xerox Support Engage, a new mobile app now available in select regions.
“We will continue to monitor this evolving situation and will keep you informed of future updates. Thank you for your ongoing support as we work through this together,” it concluded.
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